1、 What service guarantees do you offer?
✅ We offer a 2-year official warranty and a 30-day return policy for peace of mind.
✅ Free worldwide shipping provided.
✅ Our team provides support, including setup guidance, troubleshooting, and usage tips
Our working time: 09:00-21:00 Beijing Time
– UK Time: 02:00-14:00
– EU Time: 03:00-15:00
– US Eastern Time:21:00 ~09:00
We will reply you within 24 hour!
✅ You can always contact us directly via our official website or our official email (support@labelcrisp.com) and WhatsApp for assistance at any stage.
Order tracking & shipping inquiries
WhatsApp: +86 18025731369
If you have any questions or need help choosing the right machine, we’re here to help!
2、 What kind of payment methods do you accept?
We support PayPal
3、 Do I have to pay extra fees when I buy Labelcrisp products?
Customers do not need to pay any additional fees for payment.
4、 Is shipping free for the product?
Yes, all of our products come with free shipping to your door, and there are no extra fees for you to pay.
5、 Do you ship to my country?
Yes, we’re happy to ship worldwide!
Our products are sent from China.
All orders are typically processed and dispatched within 1-3 business days. Once shipped, you will receive a confirmation email with a unique tracking number.
6、Where can I track my orders?
Please check the following website:
7、When can I receive the parcel after the order is placed?
According to our shipping policy, your package will generally be shipped out within 1-3 working days after order confirmation. Once shipped, you can track the progress of your package via the tracking number provided. The specific delivery time depends on your region and shipping method. If you have any questions about your package’s delivery time, please feel free to contact our customer service team.
8、How do I check on the status of my order?
When your order ships out for final delivery you will additionally receive a shipment confirmation email.
9、What is your return & refund policy?
We offer a 30-Day Money-Back Guarantee. Unopened items are eligible for a full refund. For opened or used printers, a 20% restocking fee applies. Please note that unsealed ink cartridges are strictly non-returnable.
10、Can I modify or cancel my order?
If you wish to cancel or modify your order, please send an email promptly to our customer service department at support@labelcrisp.com.If your order has not yet been shipped, we can assist you in canceling or making changes to your order. Please be aware that once an order has been shipped, we are unable to cancel or modify it. Please check the order information carefully before placing the order.Thank you for your understanding.
11、How long is the product warranty?
We guarantee a 2-year warranty. If you have any questions or need help choosing the right machine, we’re here to help!
12、What's the guarantee, in case the machine breaks down?
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback.
Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.
13、 Can I cancel my order?
Yes, you can request a cancellation for a full refund within 8 hours of placement. After this window, the order may have already entered our fulfillment process and cannot be intercepted.
14、How long does shipping take?
We provide Free Worldwide Shipping. Estimated transit times are 4-8 business days for the United States and 5-15 business days for most other international destinations.
15、What should I do if my order arrived damaged or items are missing from the order?
Please keep the outer packaging of the parcel and take photos of it and the items you received. Then please notify us via support@labelcrisp.com as soon as possible.